Why Document Upload Matters
When you register at an online casino and request your first withdrawal, the platform must verify your identity to comply with anti‑money laundering regulations. Polospin casino follows standard Know Your Customer (KYC) procedures, which means you will be asked to upload several documents before any payout is processed. Understanding the exact format and size rules saves time and prevents frustrating delays. This guide explains exactly what you need, how to prepare each file, and what to do if something goes wrong.
Required Documents for Verification
Polospin requires four basic document types, each serving a specific purpose:
- Proof of Identity – a valid government‑issued ID (passport, driver’s licence, or national identity card). The document must show your full name, date of birth, and a clear photograph.
- Proof of Address – a recent utility bill, bank statement, or official government letter. It must be less than 90 days old and display your name and residential address.
- Proof of Payment Method – a screenshot or photo of the e‑wallet card, bank account statement, or a cryptowallet address showing your registered name. For credit/debit cards, both the front and back (with CVV hidden) are needed.
- Source of Funds (if requested) – payslips, tax returns, or business registration documents. This is not always required but may be demanded for large deposits or withdrawals.
Remember that all documents must be in English or accompanied by a certified translation. A Polospin no deposit offer may be claimed before full verification, but the same upload rules apply once you decide to cash out any winnings.
Accepted Formats and Size Limits
The upload system at Polospin accepts only specific file types and imposes strict size caps. Using the wrong format or an oversized file will cause the upload to fail, and you’ll need to retry.
| File Type | Maximum Size | Notes |
|---|---|---|
| JPEG / JPG | 5 MB | Most common format; ensure resolution is at least 100 dpi |
| PNG | 5 MB | Good for screenshots; avoid transparent backgrounds |
| 10 MB | Preferred for multi‑page documents; scan at 300 dpi | |
| TIF / TIFF | 10 MB | Allowed, but rarely necessary; reduce file size if possible |
Do not upload DOC, DOCX, or BMP files – they will be rejected immediately. If you use a smartphone, take the photo in the JPEG format at the highest resolution your camera offers, then reduce the file size using a free online compressor if it exceeds 5 MB. The same rules apply whether you are claiming a Polospin bonus or making a regular withdrawal.
Step‑by‑Step Upload Process
Follow these steps to upload your documents correctly and minimise delays:
- Log in to your Polospin account and go to the “My Account” or “Verification” section.
- Select the document type you want to upload (Identity, Address, Payment Method).
- Click “Choose File” and locate the document on your computer or phone. Ensure the file name contains no special characters (avoid #, %, &).
- After selecting the file, click “Upload” and wait for the progress bar to complete. Do not refresh the page during upload.
- Repeat for each required document. You can upload multiple files in one session.
- Once everything is submitted, you will see a “Pending” status. Verification usually takes between 24 and 72 hours. Use the Polospin promo code field if one was provided during sign‑up – a promo code is not related to document upload, but many new players combine it with their first deposit.
If you need to contact support about a verification delay, include your upload reference number (shown on the success message).
Troubleshooting Common Problems
Even careful users sometimes hit obstacles. Here are the most frequent issues and how to solve them:
- File too large – compress the image or PDF using a tool like TinyPNG or Adobe Acrobat’s “Reduce File Size” feature. For PDFs, lower the scan resolution to 150 dpi.
- Unsupported format – convert your file to JPEG or PDF using free software (e.g., GIMP for images, LibreOffice for documents).
- Name mismatch – ensure your name on the document matches exactly what you entered during registration. If your middle name is omitted, upload an additional document that shows the full name.
- Expired ID – a driver’s licence or passport must be current. Renewed documents are accepted; temporary paper licences are not.
- Blurry or dark photos – retake the photo in natural light, keep the document flat, and avoid reflections. Hold the camera steady and use the “Scan” mode if your phone supports it.
Remember that Polospin free spins are often credited after your first deposit, but you must complete verification before you can withdraw any winnings from those spins. Handle the documentation early to avoid losing access to your bonus funds.
Final Tips for a Smooth Experience
Double‑check each document before uploading. Read aloud the information on the file – if you notice a typo or an expired date, replace the document immediately. Keep a digital copy of every upload for your records. If you are using the polospin platform from a mobile browser, you can also take photos directly through the upload interface; the system will automatically resize them to meet the size limit.
For the latest changes to verification rules or to check current processing times, visit polospin.org – the official website includes a dedicated FAQ section that is updated regularly. By following the format and size rules outlined above, your coins will be ready to play in no time, and your first withdrawal will reach your account without unnecessary holdups.